ESSENTIAL DUTIES AND RESPONSIBILITIES:
Creates visitor satisfaction and exceeds expectations by offering the service model conduct and real hospitality:
- Greet and escort visitors upon arrival and through verify-out course of.
- Welcome visitor and help with baggage to the entrance desk.
- Escort visitors to their room; make the most of bell cart to move baggage and place baggage within the room.
- Follows lodge factors of service requirements whereas escorting visitor to their room and the performance of their room.
- Examine visitor room upon getting into and sufficient provides and describes facilities to visitor.
- Retailer baggage and problem declare tickets as requested.
- Have present information of lodge lodging, providers and space points of interest.
- Advocate the lodge, restaurant, and facilities to visitors.
- Reply to buyer inquiries for info.
- Organize for native floor transportation when requested.
- Ship telephone messages, mail or packages, faxes, flowers, all in home facilities to visitor rooms in a well timed method.
Works as a Workforce member to take care of nice work setting
- Keep a constructive inter-departmental relationship by means of the lodge and with outdoors distributors.
- Follows the Carlson Attendance Coverage.
- Stories to work dressed in accordance with Carlson Grooming Requirements.
- Maintains cleanliness of bell carts and bell closet.
Creates one hundred% visitor satisfaction by offering the Cassa Hotel NY expertise via efficiency that demonstrates the requirements of, real hospitality and exceeding visitor expectations
- Provides private consideration, takes private duty and makes use of teamwork when offering visitor service.
- Listens, apologizes with empathy, finds an answer and follows by way of when resolving visitor issues.
- Offers Sure I Can! real hospitality and teamwork on an ongoing foundation.
- Assumes the duty to note when the visitor just isn't glad and makes use of their greatest judgment as to when it's applicable to make use of the one hundred% Visitor Satisfaction.
- Be posted in foyer always when not doing different assignments.
Performs different duties as required by Administration to offer one hundred% Visitor Satisfaction and real hospitality to our Friends.
- Minimal of 1 yr hospitality expertise in Buyer Service;
- Robust verbal and interpersonal expertise;
- Works properly independently or as part of a staff;
- Robust consideration to element;
- Dedication to distinctive visitor service;
- A constructive angle
- Adhere to the insurance policies and procedures of the lodge.
Throughout nearly all of the shift, should have the ability to:
- Carry out repetitive hand and arm actions;
- Capacity to carry, pull, push as much as 70 kilos;
- Should have the ability to push a baggage cart containing a number of items of bags, as much as 70 kilos every;
- Should have the ability to squat, bend, kneel and twist;
- Potential to face for lengthy durations of time;
- Occasional lifting, pushing, or pulling of greater than 50 kilos.
Radisson We're an equal alternative and affirmative motion employer and make employment selections with out regard to age, race, faith, nationwide origin, gender, incapacity, veteran standing, genetic info, sexual orientation and gender id or another protected class. Our places are drug-free and pre-employment drug exams are required. Background checks are additionally required earlier than employment begins. We take part in E-Confirm and people who are ineligible to work in the USA won't be thought-about.
BEST INFORMATION CENTER ABOUT JOB VACANCIES AND CAREER ADVICE - Bell Attendant-On- Call – Carlson Rezidor Hotel Group – Cassa, WY
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